Per-user editions in ₹, $ or AED, with communication metered by usage. Start with a 14-day trial, add pillars as you grow, and see every number before you commit.
Everything in one place — pick a product to see its pricing. CRM, Custom Applications and Support are per-user editions, Communication is metered, and core HR is free on every Custom Applications plan (Payroll is an add-on on Growth and included from Professional). All prices in INR, ex-GST.
Toggle product and currency (₹ / $ / AED) above. Custom Applications includes CRM access at every level; CRM includes Custom Applications access from Professional up.
Extra pillars, setup & migration, training, channel platform fees, support plans and fully managed services — all transparent line items.
Pick a suite and edition, add users, pillars, communication volume and setup — and watch your monthly and year-one totals update live, in your currency.
Full accounting — invoicing, GST filing, bank reconciliation and financial reports — as a standalone product for teams that don't need the whole Custom Applications suite. Per user / month, ex-GST, on the same platform.
Each industry page shows the recommended edition, a real monthly estimate and the add-ons that fit — grounded in the same price book.
The things that matter most come standard with every Office24by7 subscription.
Guided setup, data import and workflow templates from our onboarding specialists — at no extra cost.
Enterprise-grade infrastructure with real-time status, redundancy and a published reliability track record.
Every add-on, setup service and communication rate is a transparent line item — priced up front, never a surprise on your invoice.
Monthly plans stop at the next cycle, annual plans run to term end, and your data is always exportable.
CRM & Custom Applications priced per user, Support per agent. HRMS is free for life; Payroll is a ₹49/employee/mo add-on.
| Edition | Monthly | Annual /yr | Key limits |
|---|---|---|---|
| Starter | ₹999 | ₹9,990 | 25k contacts · 5 objects · 5 GB |
| Growth | ₹1,599 | ₹15,990 | 100k · 15 obj · 25 GB · 10k API |
| Professional | ₹2,399 | ₹23,990 | 500k · 25 obj · 100 GB · 50k API |
| Enterprise | ₹3,499 | ₹34,990 | Unlimited · 1 TB · SSO · 3-yr audit |
| Edition | Monthly | Annual /yr | Key limits / notes |
|---|---|---|---|
| Starter | ₹1,499 | ₹14,990 | 1k docs · 1 warehouse · HRMS free |
| Growth | ₹2,299 | ₹22,990 | 10k docs · 2 WH · Payroll add-on |
| Professional | ₹3,299 | ₹32,990 | 100k docs · 10 WH · Payroll incl. |
| Enterprise | ₹4,499 | ₹44,990 | Unlimited · multi-entity · SSO |
| Edition | Monthly | Annual /yr | Key limits |
|---|---|---|---|
| Starter | ₹799 | ₹7,990 | 2k tickets · 1 SLA · email |
| Growth | ₹1,299 | ₹12,990 | 10k · 3 SLA · +chat · KB |
| Professional | ₹1,999 | ₹19,990 | 50k · 10 SLA · omnichannel · CSAT |
| Enterprise | ₹2,999 | ₹29,990 | Unlimited · SSO · 24×7 |
Metered communication, AI credits and services — expand any group to see the full numbers.
Pay for what you send. Volume-tiered across voice, WhatsApp, SMS and email.
| Monthly call minutes | Outbound ₹/min | Inbound ₹/min |
|---|---|---|
| 0 – 50,000 min | ₹0.60 | ₹0.45 |
| 50,001 – 200,000 | ₹0.50 | ₹0.38 |
| 200,001 – 500,000 | ₹0.42 | ₹0.32 |
| 500,000+ | ₹0.35 | ₹0.28 |
| Agents | ₹ / agent / mo | Inbound + outbound |
|---|---|---|
| 1 – 10 agents | ₹1,500 | Unlimited |
| 11 – 50 agents | ₹1,350 | Unlimited |
| 51 – 200 agents | ₹1,150 | Unlimited |
| 200+ agents | ₹1,000 | Unlimited |
| Concurrent channels | ₹ / channel / mo (two-leg) |
|---|---|
| 1 – 10 channels | ₹2,000 |
| 11 – 30 channels | ₹1,700 |
| 31 – 60 channels | ₹1,400 |
| 60+ channels | ₹1,200 |
| WhatsApp plan (₹/msg) | 0–100k | 100k–500k | 500k–1M | 1M+ |
|---|---|---|---|---|
| Plan 1 · Bulk Campaign | 1.05 | 0.98 | 0.92 | 0.88 |
| Plan 2 · + Recommendation Bot | 1.30 | 1.22 | 1.15 | 1.08 |
| Plan 3 · + AI Chatbot | 1.60 | 1.50 | 1.42 | 1.35 |
| SMS · Email · OBD (₹/unit) | T1 | T2 | T3 | T4 |
|---|---|---|---|---|
| SMS — all types | 0.16 | 0.14 | 0.12 | 0.10 |
| Email transactional | 0.08 | 0.06 | 0.05 | 0.04 |
| Email marketing | 0.10 | 0.08 | 0.06 | 0.05 |
| OBD pulse 30s | 0.30 | 0.26 | 0.22 | 0.18 |
| Press-1 transfer /min | 0.60 | 0.55 | 0.50 | 0.45 |
Growth plans and up include a monthly credit pool; add per-user AI or top-up packs as you scale.
| Edition | AI credits / mo | Roughly covers |
|---|---|---|
| CRM / Custom Apps Growth | 1,000 | ≈ 1,000 actions or 500 chats |
| Professional | 5,000 | ≈ 5,000 actions or 2,500 chats |
| Enterprise | 25,000 | ≈ 25,000 actions or 12,500 chats |
| Users | ₹ / user / mo | Fair-use pool |
|---|---|---|
| 1 – 10 users | ₹399 | 5,000 credits / user |
| 11 – 50 users | ₹349 | 5,000 credits / user |
| 51 – 200 users | ₹299 | 5,000 credits / user |
| 200+ users | ₹249 | 5,000 credits / user |
| AI action | Unit | Runs on | ₹ / unit |
|---|---|---|---|
| Lead / deal scoring | per record | self-hosted | ₹0.20 |
| Classification / routing | per action | self-hosted | ₹0.10 |
| Embedding / indexing | per 1K tokens | self-hosted | ₹0.05 |
| Document OCR | per page | self-hosted | ₹0.20 |
| Speech-to-text | per minute | hybrid | ₹0.40 |
| Summarization | per 1K tokens | hybrid | ₹0.40 |
| Agent step | per step | hybrid | ₹0.50 |
| RAG chat answer | per query | closed-API capable | ₹1.00 |
| Top-up pack | Credits | Price | Eff. ₹ / credit |
|---|---|---|---|
| Top-up 10k | 10,000 | ₹10,000 | ₹1.00 |
| Top-up 50k | 50,000 | ₹45,000 | ₹0.90 |
| Top-up 200k | 2,00,000 | ₹1,60,000 | ₹0.80 |
| Top-up 1M | 10,00,000 | ₹7,00,000 | ₹0.70 |
One-time implementation, ongoing support SLAs and managed AMC — all optional.
| Scope | Basic | Standard | Enterprise |
|---|---|---|---|
| 1 object / module | ₹9,000 | ₹15,000 | ₹25,000 |
| 2–5 objects | ₹22,000 | ₹38,000 | ₹60,000 |
| 6–10 objects | ₹45,000 | ₹75,000 | ₹1,10,000 |
| 11–20 objects | ₹80,000 | ₹1,30,000 | ₹1,90,000 |
| Enterprise / org-wide | Custom | Custom | Custom |
| Add-on service | ₹ |
|---|---|
| Automation (11–25) | ₹9,000 |
| Automation (26–50) | ₹20,000 |
| Automation (51–100) | ₹38,000 |
| API integration (1) | ₹15,000 |
| API integration (2–5) | ₹45,000 |
| API integration (6–10) | ₹90,000 |
| Data migration (≤10k) | ₹9,000 |
| Data migration (10–50k) | ₹22,000 |
| Data migration (50–200k) | ₹45,000 |
| Training | Billing | ₹ |
|---|---|---|
| User onboarding (with go-live) | included | FREE |
| Self-serve: courses, KB, webinars | included | FREE |
| Extra standalone session (≤25 users) | per session | ₹3,000 |
| Admin / power-user training | per session | ₹9,000 |
| Train-the-trainer program | one-time | ₹20,000 |
| Refresher / new-feature session | per session | ₹5,000 |
| Support tier | Coverage | First response | Restore P1 | Price |
|---|---|---|---|---|
| Standard | Business hrs (10–7) | 8 business hrs | Next business day | Included |
| Priority | 24×5 | 4 hrs | 8 hrs | ₹12,000/mo |
| Premium | 24×7 | 1 hr | 4 hrs | ₹25,000/mo |
| Mission-Critical | 24×7 + TAM | 30 min | 2 hrs | 6–8% of license |
| Scope (users) | Monthly | Fortnightly | Weekly |
|---|---|---|---|
| Up to 25 | ₹9,000 | ₹13,000 | ₹16,000 |
| 26–50 | ₹18,000 | ₹25,000 | ₹32,000 |
| 51–100 | ₹32,000 | ₹44,000 | ₹56,000 |
| 101–250 | ₹60,000 | ₹82,000 | ₹1,05,000 |
| 250+ | Custom | Custom | Custom |
The CRM Suite starts at ₹999/user/month and the Custom Applications Suite at ₹1,499/user/month (ex-GST). HRMS is free for life — you only pay for Payroll and any extra pillars you add. Start with a 14-day trial, no card required.
Separately, and only for what you use. WhatsApp, SMS, Email and Voice are metered per message or minute at volume-tiered rates — the more you send, the lower the per-unit rate. Small platform fees apply to SMS, Email and Voice. Build an exact estimate in the quote builder above.
Absolutely. Move between editions, switch suites or add seats at any time from your billing settings. Changes are prorated automatically, so you're only ever charged for what you actually use.
Prices display in ₹, $ or AED — switch currency inside the editions and quote builder. Indian pricing is shown ex-GST; 18% GST is added on the invoice. We accept major cards and bank transfer, with invoicing on Enterprise agreements.
Guided onboarding is included. Optional one-time services — automation setup, API integrations and data migration — are transparent line items you can see in the add-ons section and the quote builder.
Join 3,000+ businesses using Office24by7 to sell more, support better and automate the rest.
