Knowledge Base & Help Center Software
A searchable help center your customers and agents actually use — articles, FAQs and how-tos that answer the common questions instantly and deflect tickets before they are raised.
Overview
Most support tickets ask the same handful of questions. A knowledge base answers them once, publicly, so customers self-serve and agents stop retyping the same reply.
Here articles live next to the CRM: customers search a branded help center, agents drop answers into replies, and the AI suggests the right article on every ticket — all measured so you see what deflects and what is missing.
Explore Customer Relationship Management →- ✓ Branded, searchable help center
- ✓ Articles, FAQs & how-to guides
- ✓ Ticket deflection
- ✓ Agent answer suggestions
- ✓ Categories & version history
- ✓ Article performance analytics
Everything Knowledge Base gives you
Branded help center
A public, on-brand help center customers can search any time, on any device.
Powerful search
Fast, typo-tolerant search puts the most relevant answers at the top.
Ticket deflection
Answer common questions up front so fewer of them become tickets.
Agent suggestions
The AI suggests the right article on each ticket, and agents insert it in a click.
Categories & versions
Organise by category and product, with version history and controlled publishing.
Article analytics
See which articles deflect tickets and which questions have no answer yet.
Live in four steps
Write articles
Capture the answers to your common questions.
Publish the center
Launch a branded, searchable help center.
Customers self-serve
People find answers without raising a ticket.
Improve from gaps
Analytics show what to write next.
How the agent works with Knowledge Base
The Flow-Cognition Agent runs a real loop on your data — grounded in your records, governed and logged.
Sense
Reads your articles and every incoming question.
Decide
Matches the question to the best article, or flags the gap.
Act
Suggests or sends the answer — every step logged and governed.
Answers come only from your published articles, with permissions and a full audit trail. See the AI layer →
Where teams put it to work
Customer self-service
Customers solve routine issues themselves, day or night.
Agent enablement
Agents answer faster and more consistently with articles at hand.
Lower ticket volume
Deflection cuts repetitive tickets so the team focuses on the hard ones.
Questions, answered
Yes — a branded, searchable public center, with the option of private articles for agents.
Customers find answers by search before raising a ticket, and the portal suggests articles as they type.
Yes. The AI suggests the right article on each ticket and agents insert it into replies in one click.
Yes. Articles have categories, version history and controlled publishing.
Analytics show which searches return nothing and which questions still become tickets.
The payoff
Fewer repetitive tickets
Common questions answer themselves, so agents focus on the cases that actually need a person.
Consistent answers
Customer and agent see the same approved article, so the answer is the same every time.
Answers around the clock
A searchable centre resolves routine issues day or night, with no agent in the loop.
You learn the gaps
Analytics surface the searches that fail, so you always know what to write next.
Related capabilities
Ticketing
When self-service is not enough, the question becomes a tracked ticket with the right article already suggested to the agent.
Customer Portal
The branded, secure place where customers read your help centre and raise requests on their own, around the clock.
AI Chatbot
Answers visitors directly from your published articles and hands off to an agent with context when needed.
See Knowledge Base in your workflow
Start free, or get a guided walkthrough with our team — on the one platform that runs Customer Relationship Management and your whole business.