AI Knowledge & Search
Ask in plain language and get an answer from your own documents, tickets and records — with the source cited. A retrieval-grounded knowledge base that is permission-aware and always current, so the answer is yours, not a guess.
Answers grounded in your own content
A model on its own answers from what it was trained on. AI Knowledge answers from what you know. It retrieves the relevant passages from your own documents, tickets and records first, then generates the answer only from what it found — and cites it.
Because it reads your live content rather than a trained snapshot, the answer reflects your latest data with no re-training, and it respects who is allowed to see what. When nothing relevant is found, it says so instead of inventing one.
Explore AI Intelligence Layer →- ✓ Grounded answers from your data
- ✓ Retrieval over docs, tickets & records
- ✓ Source citations on every answer
- ✓ Permission-aware retrieval
- ✓ Multi-format & multi-source
- ✓ Always current, no re-training
How grounded AI answers work
Retrieval (RAG)
Finds the relevant passages in your own content before it answers anything.
Grounded answers
Answers only from retrieved material, and says when it cannot find an answer.
Source citations
Every answer shows where it came from, so a person can verify it.
Permission-aware
Retrieves only what the person asking is allowed to see — nothing more.
Any source
Documents, tickets, records and knowledge-base articles, searched together.
Always current
Reflects your latest data instantly, with no model re-training to run.
One index across your content
It brings scattered sources into one grounded search, so people stop hunting across systems.
Documents & files
Policies, playbooks, contracts and specs — the long-form content the answer often lives inside.
Tickets & conversations
Past tickets and resolutions, so a question answered once does not have to be worked out again.
CRM records
Accounts, deals and cases, so an answer can draw on the specifics of the customer in front of you.
Works alongside your structured knowledge base. Knowledge Base →
Live in four steps
Connect sources
Point it at your docs, tickets and records.
Index & ground
It indexes the content for permission-aware retrieval.
Ask in plain language
Anyone asks a question, naturally.
Get a cited answer
A grounded answer with its sources shown.
How the agent works with AI Knowledge
The Flow-Cognition Agent runs a real loop on your data — grounded in your records, governed and logged.
Sense
Reads the question and retrieves from your own content, within permissions.
Decide
Decides which retrieved passages are relevant and how to answer.
Act
Generates a cited, grounded answer — permissioned and logged.
Five-tier model routing · field-level permissions · full audit trail. See the AI layer →
Where teams put it to work
Support answers
Agents and customers get a grounded answer from the knowledge base in seconds, with the article cited.
Sales enablement
Reps ask product and pricing questions and get sourced answers, instead of pinging three colleagues.
Internal search
Anyone finds the right policy, doc or record by asking — no more hunting across shared drives.
Grounded, cited and governed
Checkable by design
Because every answer cites its source, a person can confirm it against the original rather than trusting a black box.
Permission-aware retrieval
Retrieval follows each person’s field-level permissions, so no answer surfaces content they are not allowed to see.
Logged & resident
Questions and answers are logged, with data in India residency under ISO 27001 controls and DPDP alignment.
Questions, answered
Retrieval-augmented generation — the AI retrieves relevant passages from your own data first, then answers only from what it found, with the sources shown.
It is designed to answer only from retrieved content and to cite its sources, so every answer can be checked. When nothing relevant is found, it says so rather than guessing.
Yes. Retrieval is permission-aware, so each person only gets answers drawn from the data they are allowed to see.
Documents, tickets, records and knowledge-base articles — multiple formats and sources at once, in one grounded search.
No. It retrieves from your live content, so it reflects your latest data instantly with no re-training to schedule or run.
Put grounded answers to work
Start free, or get a guided walkthrough — plain-language questions answered from your own content, with sources cited.