CRM Suite — sales, marketing and support on one customer record
The lead marketing captures, sales closes and support serves is a single record that never gets re-keyed — so context travels with the customer from first touch to renewal.
Overview
Most companies run sales in one tool, marketing in another and support in a third, then spend their days reconciling the three. The CRM Suite collapses that into one system: lead capture and pipelines, campaigns and journeys, ticketing and collaboration — all reading and writing the same contact, company and deal.
That shared record is the whole point. A lead attributed by marketing, qualified and closed by sales, then onboarded and renewed by success and support carries its full history the entire way. The Flow-Cognition Agent works across every module — scoring leads, advancing deals and resolving tickets — inside the permissions you set.
Explore Customer Relationship Management →- ✓ Sales, marketing, support and success in one
- ✓ One shared record, no re-keying at handoff
- ✓ Full source-to-revenue attribution
- ✓ AI working across every team
- ✓ ISO 27001, DPDP, India data residency
- ✓ From ₹999 per user on one platform
Every revenue team, on the same data
Each team gets a workspace built for how it works — and all four share the one customer record.
Marketing
Capture from every source, run multi-channel journeys and prove ROI from campaign to revenue.
Sales
Work scored leads through a visual pipeline with quotes, telephony and forecasting.
Support
Resolve tickets, chats and calls on one desk with SLAs, self-service and feedback.
Customer Success
Onboard, watch account health and renew on time from the same shared record.
Everything CRM Suite gives you
Complete sales
Leads, deals, pipelines, quotes and forecasting for the full sales cycle on one timeline.
Marketing automation
Campaigns, drip journeys and attribution across email, SMS, WhatsApp, RCS, voice and push.
Support desk
Ticketing, SLAs, live chat, knowledge base and a customer portal to resolve and retain.
Unified record
Every team works the same contact, company, deal and case — one history, no duplicates.
AI across teams
The Flow-Cognition Agent scores, drafts and resolves throughout the suite, fully logged.
One platform
Runs alongside Custom Applications, communication and analytics — no integrations to maintain.
One record, from first touch to renewal
Attract
Marketing captures and nurtures leads into pipeline, with full source attribution.
Convert
Sales works scored leads through deals and quotes to a signed close.
Support
The helpdesk resolves issues and keeps customers productive and happy.
Grow
Success renews and expands on the exact same record, nothing lost.
How the agent works across the suite
The Flow-Cognition Agent runs a real loop on your CRM Suite data — grounded in your records, governed and logged.
Sense
Reads leads, deals, tickets and account health on the shared record.
Decide
Scores intent, flags at-risk deals and predicts churn against your rules.
Act
Drafts replies, routes leads and moves deals — every step logged.
Five-tier model routing · field-level permissions · full audit trail. See the AI layer →
More than a CRM underneath
252 objects, 18 modules
The suite is built on the same object model as the rest of the platform, so CRM data extends into any custom app you need.
Connects to the whole business
Link CRM to Custom Applications, omnichannel communication and analytics — finance, inventory and channels share the same records.
Secure and compliant
ISO 27001 controls, DPDP-aligned consent and India data residency, with roles and audit trails built in.
Where teams put it to work
Growing SMBs
Replace several disconnected tools with one suite where sales, marketing and support finally share data.
Revenue teams
Marketing, sales and success align on one record, so every handoff carries full context.
Multi-department operations
Run the whole customer lifecycle on one platform that also reaches into Custom Applications.
The payoff
One source of truth
Every team sees the same complete customer record.
Seamless handoffs
Context travels as a lead becomes a customer and beyond.
Lower tool sprawl
One suite replaces stitched-together point products.
AI throughout
The same agent works leads, deals and tickets across teams.
Questions, answered
Sales automation, marketing automation, support and customer success: leads, deals, pipelines and quotes; campaigns, journeys and attribution; and ticketing, live chat, knowledge base and a portal — all on one record.
A lead attributed by marketing, closed by sales and served by support keeps its full history throughout, so no context is lost and nothing is re-entered at a handoff.
Yes. The Flow-Cognition Agent scores leads, advances deals and drafts and resolves tickets across sales, marketing, support and success, inside your field-level permissions and with a full audit trail.
The suite runs on the same platform as Custom Applications, communication and analytics, so CRM data connects to finance, inventory and channels without separate integrations.
CRM starts at ₹999 per user. Custom Applications and Support are priced separately, and Core HR is free — so you can start with CRM and extend onto the same platform as you grow.
Related capabilities
Lead Management Software
Every enquiry from every channel lands as a scored, owned lead on one customer record.
Deal & Opportunity Management
See every opportunity on a visual pipeline, forecast with confidence and move deals to close.
Contact Management Software
One shared, always-current record of every person you deal with and their full history.
Marketing Automation
Behaviour-triggered journeys across every channel, attributed to revenue.
Ticketing & Helpdesk
Track, assign and resolve cases with SLAs and automation on the account record.
Mobile CRM App
The whole CRM in your pocket — work leads, deals and visits from the field.
See CRM Suite in your workflow
Start free, or get a guided walkthrough with our team — on the one platform that runs Customer Relationship Management and your whole business.