Communication Analytics for Delivery & PMO
Every status update, SLA and escalation alert, client meeting and sign-off on a project — measured in one view, so you can see whether updates went out on time, reached the right stakeholders, and got a response.
What Delivery watches
Projects move on messages — the tiles answer “did the update go out, to the right people, in time” across every project.
Status-update cadence
Whether task, milestone and weekly status updates went out on schedule.
SLA & escalation alerts
Delivery of SLA-breach and escalation notices, and how fast they were sent.
Client meeting coverage
Reviews and check-ins held, rescheduled or missed per project and account.
Sign-off & handover
Deliverable, go-live and handover documents sent, viewed and signed.
The metrics behind every project update
Each one is captured against the project, task and client record — no separate PM tool, inbox or status deck to reconcile.
- ✓ Status-update cadence — which updates went out on time, late or not at all
- ✓ SLA and escalation alert delivery, and time from breach to notice
- ✓ Client meetings booked, held, rescheduled and no-showed, with action items
- ✓ Stakeholder reach — whether each update reached the client contacts it should
- ✓ Deliverable, go-live and handover document views, downloads and e-sign status
- ✓ Client portal activity — logins, views and self-service actions per project
- ✓ Escalation response time — how fast the team replies when a client raises a flag
- ✓ Channel mix and touch count per project phase, from kickoff to handover
The channels Delivery measures
Open any channel for its full metric set.
Meeting
Reviews and check-ins, transcripts, talk-time and action items.
Status-report opens, replies and response time on project threads.
Documents
Deliverable and handover views, downloads, e-sign and time-to-sign.
Notifications
SLA, escalation and milestone alert delivery.
WhatsApp & Chat
Response time and resolution on client project chats.
Portal
Client logins, deliverable views and self-service actions.
Reports a PMO lead opens on Monday
Ready-made views you can filter by project, account, phase and date — or clone into your own dashboard.
Status-update cadence
Which projects sent their scheduled updates on time, and which ones went quiet.
SLA & escalation alerts
Every SLA-breach and escalation notice, with time from breach to notice surfaced.
Client meeting coverage
Reviews held, rescheduled and missed per account, with open action items.
Document sign-off
Deliverable, go-live and handover documents by view, download and e-sign status.
Portal activity
Client logins and self-service actions per project, and accounts that have gone dark.
Escalation response
How fast the team replies to a raised flag, and which escalations are still open.
Built for every delivery role
Project managers
See whether every status update, review and sign-off on their projects happened on time.
PMO leads
Compare cadence, SLA adherence and escalation response across the whole portfolio.
Delivery & account heads
Watch client meeting coverage and portal engagement to catch an account before it slips.
Every project message on the same source of truth
Status updates, SLA and escalation alerts, client meetings, sign-offs and portal activity all log to the same project, task and client records your workflows, SLAs and reporting already use. One unified data model means update cadence, SLA adherence and client engagement read from the same source — with role-based access, audit trails and India data residency throughout.
Delivery analytics questions
Yes. The cadence report shows which projects sent their scheduled task, milestone and weekly updates on time, late or not at all, so you can spot a project going quiet before the client does.
By delivery status and by the time from breach or flag to the notice going out, with every alert logged to the project it belongs to and the stakeholders it reached.
Yes. Deliverable, go-live and handover documents report views, downloads, e-sign status and time-to-sign, so you know a client has actually accepted the work.
Every view filters and groups by project, account, phase and date, so a PMO can compare cadence, SLA adherence and escalation response across all projects at once.
No. The platform measures your own cadence, SLA adherence and response against your targets. Any sample numbers shown in a demo dashboard are illustrative, not benchmarks, and data stays on India residency.
See how Delivery communicates
Start free, or book a walkthrough to see update cadence, SLA alerts and client sign-offs in one dashboard.