Manage the sales pipeline, run projects with milestones and SLAs, support clients with a ticketing desk, and bill against delivery — on one platform. The Flow-Cognition Agent triages tickets, chases milestones and keeps delivery on schedule.
How IT-services teams put Office24by7 to work — the trigger, the steps the platform runs, and the measurable result.
Demo and RFP requests are not followed up fast.
Delivery status and SLAs are hard to track.
L1 support handles repetitive tickets.
One connected flow across every channel — no silos, no dropped handoffs.
Pipeline, quotes and proposals move deals to close.
A won deal opens a project with milestones and SOW.
Sprints, tasks, timesheets and SLAs run the delivery.
Invoice against milestones and capture acceptance.
Purpose-built capabilities on one platform — configured for how IT Services actually works.
Leads, opportunities and proposals with forecasting.
Projects, milestones, sprints, tasks and SOWs end to end.
Timesheets, utilisation and capacity planning for every resource.
Ticketing with SLAs, escalations and a knowledge base.
Change requests, acceptance and invoice-against-milestone.
Project health, utilisation and SLA dashboards.
Start with the edition most IT Services teams choose, then add HR, Payroll, Accounting and communication as you need them.
From ₹1,31,960/mo for a typical 40-user IT Services team (licence).
Everything else is modular — turn it on as you grow.
Prices in INR, ex-GST. Switch currency (₹ / $ / AED) and build an exact quote on the pricing page.
Live dashboards and scheduled reports on the metrics your team runs on.
It brings sales pipeline, project delivery, client support and milestone billing onto one record, so most teams consolidate here. Where you keep a specialist tool, it integrates so status and hours are not re-keyed.
A won deal opens a project automatically with owners, milestones and SOW, so nothing is lost between sales and delivery and the client sees continuity from the first conversation.
Yes. Change requests, acceptance and invoice-against-milestone run on the project, while timesheets and capacity planning show billable versus non-billable utilisation on live dashboards.
Access is scoped by role, audit trails are on by default, and the platform runs on ISO 27001-certified infrastructure with India data residency under the DPDP Act.
Start free and run one slice first — the pipeline, a delivery board with SLAs, or the support desk — then switch on the rest as you grow. Or book a demo and we’ll map it to your delivery model.
Start free, or book a demo and we’ll tailor Office24by7 to your workflows.
Where the Flow-Cognition Agent goes to work across the IT Services lifecycle — each use case powered by nodes and agents from the AI platform.
