Email Analytics
Measure every email you send and receive — delivery, opens, clicks, bounces, replies and response time — rolled up by rep, team and campaign, so email stops being a blind spot.
Overview
A lot of business happens over email, yet most of it never shows up in a report. You cannot improve what you cannot see.
Email Analytics records what happened to every message — delivered or bounced, opened, clicked, replied to and how fast — and ties each thread back to the lead, deal or ticket it belongs to.
Explore Omnichannel Communication →- ✓ Delivery & bounce tracking
- ✓ Opens & link clicks
- ✓ Reply rate & response time
- ✓ Thread health & follow-up gaps
- ✓ Sentiment on every thread
- ✓ By rep, team & campaign
What Email Analytics measures
Every signal on your own email traffic — described as what we capture, never as invented rates.
Sends & delivery
See what was sent and what was delivered on every mailbox and campaign.
Opens & clicks
Track which emails were opened and which links were clicked across each send.
Bounces & sender health
Separate hard and soft bounces so bad addresses and sender issues surface fast.
Reply rate
See how often emails earn a reply, by rep, segment and campaign.
Response time
Measure how quickly your team replies — and where replies lag.
Sentiment
Read the tone of each thread so you catch unhappy conversations early.
The signals behind every thread
Each one is captured against the lead, deal or ticket the email belongs to — no separate inbox to reconcile.
- ✓ Delivery versus bounce by domain and sender identity
- ✓ Hard versus soft bounce classification and reason
- ✓ Open and click by template, sequence and send
- ✓ Unsubscribe and spam-complaint signals
- ✓ Reply rate and response time by rep and by team
- ✓ Thread continuity and follow-up gaps on open conversations
- ✓ Sentiment and tone surfaced from each thread
- ✓ Volume by campaign, segment, mailbox and date
Live in four steps
Connect mailboxes
Link shared and individual team inboxes securely.
Every email logs
Sends, delivery, opens, clicks and replies attach to the record.
Metrics roll up
Response time, sentiment and thread health aggregate by rep, team and campaign.
Act on the gaps
Chase the slow, stalled or souring threads before they go cold.
Keep email landing in the inbox
The signals that tell you whether your messages reach people — and keep reaching them.
Bounce & sender health
Separate hard and soft bounces so bad addresses and sender reputation issues get fixed.
Engagement signals
Opens and clicks show which subject lines and content actually earn attention.
Thread continuity
See which conversations stalled and need a nudge before they drop.
How the agent works with Email Analytics
The Flow-Cognition Agent runs a real loop on your data — grounded in your records, governed and logged.
Sense
Reads every email thread, its delivery status and its outcome.
Decide
Scores response time, sentiment and thread health against your norms.
Act
Surfaces the threads that need a reply or a save — every suggestion logged.
Five-tier model routing · field-level permissions · full audit trail. See the AI layer →
Where teams put it to work
Sales email
See which reps and messages earn replies and move deals forward.
Support email
Track response and resolution time on emailed tickets.
Marketing email
Connect broadcast opens and clicks to real pipeline.
Questions, answered
Delivery and bounces, opens and clicks, reply rate, response time, thread health and sentiment — by rep, team and campaign.
It measures opens, clicks, deliveries and bounces on your own sends; any rate you see reflects your data, not a benchmark we invent.
Yes. Connect shared and individual team mailboxes and every email is tracked on the record.
Yes — per rep and per team, so you can fix where replies lag.
Email Marketing sends and automates campaigns; Email Analytics measures every email conversation, including one-to-one threads.
See what your email is really doing
Start free, or get a guided walkthrough — every send, open, reply and thread, in one view.