Generative AI Software

Draft replies, summaries and content in seconds — grounded in the actual customer record, in your tone, and safe to send.

Drafts grounded in the record

Summaries in one click

On-brand templates

Human approval on every send

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AI Intelligence Layer

Overview

Generative AI writes the emails, replies, summaries and content your teams need, but grounded in the customer's own record rather than generic text. The Flow-Cognition Agent pulls the relevant deal, ticket and history through RAG, so a draft already knows the context before anyone types.

Build reusable templates for common outputs, keep everything in your brand voice, and let the AI fill them from live data. Every draft passes through guardrails, respects field-level permissions, and stays a suggestion until a person approves — so speed never comes at the cost of control.

Explore AI Intelligence Layer →

✓ Draft replies and emails grounded in the live customer record
✓ One-click summaries of long threads, calls and tickets
✓ Reusable, on-brand templates filled from your data
✓ Content generation for campaigns, proposals and knowledge
✓ Guardrails and field permissions on every generated draft
✓ Suggest-and-approve mode keeps a human in control

Capabilities

Everything Generative AI gives you

Six ways Generative AI creates human-quality content at the speed of thought.

Email Generation

AI writes personalised sales emails, follow-ups and nurture sequences based on prospect data, engagement history and proven templates.

✓ Personalized content
✓ Sequence generation
✓ A/B variants
✓ Brand voice

Proposal Builder

Generate customised proposals, SOWs and business cases using customer data, product-fit analysis and winning patterns.

✓ Custom proposals
✓ Data-driven
✓ Template library
✓ Win-pattern matching

Support Response AI

Generate accurate, empathetic support responses using knowledge base, ticket history, customer context and resolution patterns.

✓ Knowledge-aware
✓ Context-sensitive
✓ Empathetic tone
✓ Resolution-focused

Report Generation

Auto-generate executive reports, performance summaries and analytics narratives from raw data.

✓ Data-to-narrative
✓ Executive summaries
✓ Scheduled reports
✓ Custom formats

Marketing Copy

Ad copy, landing pages and social posts in your brand voice, with A/B variants to test.

✓ Conversion-optimized
✓ Multi-channel
✓ A/B testing
✓ Brand-consistent

Real-Time Suggestions

As reps type, AI suggests completions, improvements and content insertions in real time.

✓ Inline suggestions
✓ Grammar correction
✓ Tone adjustment
✓ Content completion

AI at work

How the agent works with Generative AI

The Flow-Cognition Agent runs a real loop on your Generative AI data — grounded in your records, governed and logged.

Sense

Pulls the deal, ticket and conversation history behind the draft.

Decide

Picks the template, tone and facts to use.

Act

Writes the draft and holds it for approval, with every step logged.

Five-tier model routing · field-level permissions · full audit trail. See the AI layer →

How it works

Live in four steps

Pick the task

Choose a reply, summary, template or content type to generate.

Ground in data

The agent retrieves the relevant record and context automatically.

Generate on brand

A draft is produced in your tone, filled from live data.

Review & send

A person approves or edits, and the action is logged.

Use cases

Where teams put it to work

Support agents

Turn a long ticket thread into a summary and a ready-to-send reply that already reflects the customer's history and the resolution steps taken.

Sales reps

Generate follow-up emails and proposals grounded in the specific deal, so each one is personalised without starting from a blank page.

Marketing teams

Produce on-brand campaign copy, variants and knowledge-base articles quickly, then review and publish with governance intact.

Why it matters

The payoff

Blank page, gone

Every draft starts from real context, so teams edit rather than write from scratch.

Consistent and on brand

Templates and tone controls keep output uniform across everyone.

Accurate by grounding

Content reflects the actual record, reducing generic or wrong details.

Safe to ship

Guardrails and human approval keep generated content controlled.

FAQ

Questions, answered

Drafts are grounded in the customer's own record through RAG, so the AI writes with the real deal, ticket and history in context rather than inventing generic text.

Yes. You define the tone and style once, and generated replies, summaries and content follow it across every team and template.

By default it works in suggest-and-approve mode, presenting a draft that a person reviews and accepts, so a human stays in control of what goes out.

Yes. You build templates for common outputs once and the AI fills them from live data each time, keeping structure consistent while personalising the detail.

Every draft passes through guardrails and respects field-level permissions, and each generation is logged, so output stays accurate, safe and auditable.