Cloud Telephony — Virtual Numbers, Call Recording & Analytics

Move your business phone lines to the cloud: make and take calls, record every conversation and see live analytics — all without a single piece of on-premise hardware.

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Omnichannel Communication

Overview

Cloud telephony replaces your PBX boxes, EPABX wiring and desk phones with software. Office24by7 delivers virtual numbers, SIP trunking, call recording and routing entirely from the cloud, so your team can make and receive business calls from a browser, softphone or mobile — in the office or working remotely. There is no hardware to buy, no lines to install and no downtime when you scale from a handful of agents to hundreds.

Every call flows through the same platform as your CRM, which means it is automatically logged, recorded and tied to the right contact or lead. Supervisors get live wallboards showing calls in queue, agent status and service levels, while managers get recordings and transcripts for quality and training. Least-cost routing picks the cheapest suitable carrier, and failover moves calls to another carrier if one degrades.

Explore Omnichannel Communication →

✓ Virtual numbers, DIDs and toll-free lines in the cloud
✓ Automatic call recording with secure storage
✓ Live wallboards for queues, agents and SLAs
✓ SIP trunking with failover and least-cost routing
✓ Every call auto-logged to the CRM record
✓ No hardware, PBX or wiring to maintain

Capabilities

Everything Cloud Telephony gives you

Virtual Numbers

Provision DIDs, toll-free and virtual numbers by region and assign them to teams, campaigns or IVR flows in minutes.

Cloud Calling

Make and receive calls from a browser, softphone or mobile app with no desk hardware required.

Call Recording

Record every call automatically with encryption, retention policies and access logging built in.

Live Analytics

Watch queues, agent occupancy and service levels update in real time on supervisor wallboards.

SIP Trunking

Connect carriers with concurrency control, codec selection, failover and least-cost routing.

CRM Logging

Tie every inbound and outbound call to the right contact, lead or ticket with full lifecycle timing.

AI at work

How the agent works with Cloud Telephony

The Flow-Cognition Agent runs a real loop on your Cloud Telephony data — grounded in your records, governed and logged.

Sense

Reads each call recording, transcript and caller history.

Decide

Scores call quality and sentiment and flags calls that need follow-up.

Act

Creates the follow-up task, updates the record and logs every step.

Five-tier model routing · field-level permissions · full audit trail. See the AI layer →

How it works

Live in four steps

Get Your Numbers

Provision virtual, DID or toll-free numbers and connect your SIP trunks.

Set Up Agents

Create extensions, assign skills and connect softphones or the mobile app.

Route & Record

Attach IVR flows and queues, and switch on automatic recording and retention.

Monitor Live

Track calls, agents and SLAs on real-time wallboards and call reports.

Use cases

Where teams put it to work

Distributed teams

A company with agents across three cities runs one cloud phone system so calls route to whoever is available, and every conversation is recorded regardless of location.

Rapid scaling

A seasonal business adds dozens of temporary agents for a festival campaign and removes them afterwards, paying only for what it uses with no hardware to install or return.

Quality and compliance

A financial services firm records and encrypts every call, applies retention rules and keeps an access log to satisfy audit and regulatory requirements.

Why it matters

The payoff

No PBX hardware

No PBX, EPABX or desk phones to buy, wire or maintain — the whole system runs in the cloud.

Scale on demand

Add or remove agents and provision new numbers in minutes — nothing to install and no lines to lay.

Work from anywhere

Agents make and take business calls from browser, softphone or mobile, in office or remote.

Lower call costs

Least-cost routing across SIP trunks and carrier failover keep per-minute spend down and quality up.

FAQ

Questions, answered

No. Cloud telephony runs entirely as software, so there is no PBX, EPABX, desk phones or wiring to purchase or maintain. Agents use a browser, softphone or the mobile app to make and take calls.

Yes, you can enable automatic recording for inbound and outbound calls. Recordings are stored with encryption, configurable retention periods, PII masking options and an access log for compliance.

In most cases you can port existing numbers to the platform, and you can also provision new virtual, DID and toll-free numbers by region and assign them to teams, IVR flows or campaigns.

Because telephony and CRM live on one platform, every call is automatically logged against the matching contact, lead or ticket with full timing, recording, disposition and notes — no manual entry needed.

SIP trunks support concurrency limits, codec selection, carrier failover and least-cost routing, so calls automatically reroute if a carrier degrades and always take the best available path.