Blended campaigns
Outbound campaigns run on disconnected tools.
- Voice, SMS, WhatsApp and email run from one platform.
- Dialer and IVR route contacts to available agents.
- Every touch logs to the customer record.
Higher connect rates.
Blend inbound and outbound voice with WhatsApp, SMS and email, automate dispositions and QA, and give clients live dashboards on one platform. The Flow-Cognition Agent handles tier-1 conversations, auto-dispositions calls and flags QA issues live.
How contact-centre teams put Office24by7 to work — the trigger, the steps the platform runs, and the measurable result.
Outbound campaigns run on disconnected tools.
Quality and coaching are sampled, not scaled.
Clients demand data control and audit.
One connected flow across every channel — no silos, no dropped handoffs.
Spin up a campaign with numbers, IVR, queues and scripts.
Blended voice and messaging reach contacts at scale.
Agents tag outcomes; workflows route the next action.
Live dashboards give clients real-time visibility.
Purpose-built capabilities on one platform — configured for how BPO actually works.
Inbound and outbound voice with IVR, queues, skills and dialer.
Voice, WhatsApp, SMS and email from one campaign engine.
Guided flows, dispositions and callbacks for every agent.
Automate routine conversations and after-hours coverage.
Route outcomes to the next action across systems.
Live productivity, SLA and QA dashboards per client.
Start with the edition most BPO teams choose, then add HR, Payroll, Accounting and communication as you need them.
From ₹2,39,900/mo for a typical 100-user BPO team (licence).
Everything else is modular — turn it on as you grow.
Prices in INR, ex-GST. Switch currency (₹ / $ / AED) and build an exact quote on the pricing page.
Live dashboards and scheduled reports on the metrics your team runs on.
It can run blended inbound and outbound voice with IVR, queues, skills and dialer on one platform — alongside WhatsApp, SMS and email — or integrate with telephony you already use so every touch still logs to the customer record.
Yes. Role-based access segregates each client’s data, consent is captured, and full audit trails are on by default — with India data residency under the DPDP Act and ISO 27001-certified infrastructure.
Interactions are transcribed and scored automatically, so every recorded interaction can be reviewed rather than a small sample. Sentiment and QA dashboards flag where coaching is needed.
Campaigns run in the cloud, so you add numbers, agents and channels for a new client without new on-site equipment. Scripts, dispositions and dashboards are configured per campaign.
Live dashboards give each client real-time productivity, SLA and QA visibility, and scheduled reports go out automatically — so reporting is a by-product of the work, not a manual task.
Start free, or book a demo and we’ll tailor Office24by7 to your workflows.
Where the Flow-Cognition Agent goes to work across the BPO lifecycle — each use case powered by nodes and agents from the AI platform.