Abandonment Recovery
People who drop off a form, cart or checkout have already shown intent. Detect an abandoned form, cart or checkout the moment it happens and fire a timed, multichannel nudge that brings them back to finish — automatically.
Overview
Every abandoned form, cart or checkout is a lead that raised its hand and then slipped. Left alone it is lost; chased by hand it is chased too late.
Here abandonment is detected in real time and drops the contact into a recovery journey — a timed sequence across email, SMS, WhatsApp and RCS, sent only on channels the contact has opted into, that reminds, reassures and links them straight back to where they left off, all on the customer record.
Explore Customer Relationship Management →- ✓ Form, cart & checkout detection
- ✓ Real-time trigger, timed follow-up
- ✓ Multichannel: email, SMS, WhatsApp, RCS
- ✓ Deep link back to the exact step
- ✓ Incentive & reminder sequencing
- ✓ Recovered revenue tracked to ROI
Everything Abandonment Recovery gives you
Real-time detection
The moment a form, cart or checkout is abandoned, the contact enters recovery — no nightly batch.
Multichannel nudges
Email, SMS, WhatsApp and RCS in one sequence, using whichever channel the contact responds to.
Timed cadence
Set the cadence — for example, a first reminder within minutes, a follow-up within hours and a final nudge the next day.
Deep link back
Every message links to the exact form or cart, pre-filled, so finishing is one tap.
Smart incentives
Offer a nudge or code only when needed, escalating just enough to recover the sale.
Recovered revenue
Every recovery is attributed, so you see exactly what the journey pays back.
Three drop-offs, one recovery engine
| Drop-off | What triggers it | Typical recovery move |
|---|---|---|
| Form abandonment | A lead starts a form but does not submit | A reminder with a one-tap link back to the pre-filled form |
| Cart abandonment | Items added, no checkout started | A nudge with the cart contents and a gentle incentive |
| Checkout abandonment | Checkout begun, payment not completed | Fast reassurance — stock held, help offered, a secure link back |
Live in four steps
Detect drop-off
Abandonment is spotted the instant it happens.
Enter recovery
The contact drops into a timed recovery journey.
Nudge across channels
Email, SMS, WhatsApp or RCS reminds and reassures.
Back to finish
A deep link brings them to the exact step to complete.
How the agent works with Abandonment Recovery
The Flow-Cognition Agent runs a real loop on your data — grounded in your records, governed and logged.
Sense
Reads each abandonment with its context and the contact history.
Decide
Decides the channel, timing and whether an incentive is needed.
Act
Sends the reminder and link back within the rules and incentive limits you set, with every step logged.
Five-tier model routing · field-level permissions · full audit trail. See the AI layer →
Where teams put it to work
E-commerce checkout
Recover abandoned carts and checkouts with timed, incentivised nudges.
Lead forms
Long enquiry or application forms recover mid-form drop-offs automatically.
Bookings & applications
Half-finished bookings, demos and applications are chased back to completion.
Questions, answered
A started-but-unsubmitted form, an added-to-cart with no checkout, or a begun-but-unpaid checkout — each detected in real time.
Email, SMS, WhatsApp and RCS, in one sequence, favouring the channel the contact engages with.
The first nudge can fire within minutes, while intent is still warm, followed by timed reminders.
Yes. Every message deep-links to the specific form or cart, pre-filled, so finishing takes one tap.
Yes. Each recovery is attributed and rolls into the Marketing ROI report.
The payoff
Recover warm intent
Reach people who already raised their hand, while the intent is still fresh.
Finish in one tap
Deep links drop the contact back exactly where they left off, pre-filled.
Right channel, right time
Reach each contact where they actually respond, only on channels they opted into.
Revenue you can see
Every recovery is attributed, so the journey's payback shows in the ROI report.
Win back the carts and forms you're losing
Start free, or get a guided walkthrough — real-time recovery across email, SMS, WhatsApp and RCS on one platform.