Live Chat
Answer website and in-app visitors in real time, with their full history on screen and a bot for routine questions.
Overview
When someone has a question mid-visit, live chat answers it now, before they bounce. It captures leads, resolves issues and shortens the path to a sale or a fix.
Here live chat shares the customer record: agents see history as they chat, conversations route by skill and load, the bot handles the routine and hands off to a human when needed, and every thread is logged.
Explore Customer Relationship Management →- ✓ Website & in-app live chat
- ✓ Skill-based routing
- ✓ Full CRM history in the chat
- ✓ Bot-to-human handoff
- ✓ Canned responses & file share
- ✓ Chat analytics & CSAT
Everything Live Chat gives you
Real-time chat
Answer visitors and customers the moment they ask, on your site or in the app.
Skill-based routing
Send each chat to the right agent by skill, team and load.
Record in the chat
Agents see the full customer history while they chat, so no one repeats themselves.
Bot-to-human handoff
The AI chatbot handles the routine and hands off to a person with full context.
Canned responses
Save and insert common replies, and share files without leaving the chat.
Analytics & CSAT
Track response time, resolution and satisfaction on every conversation.
Live in four steps
Add the widget
Drop live chat onto your site or app.
Visitor starts a chat
A question comes in, in real time.
Route or bot-answer
The bot answers or routes to the right agent.
Resolve & log
The issue is solved and the thread stays on the record.
How the agent works with Live Chat
The Flow-Cognition Agent reads each chat as it happens, answers from your records and knowledge base, and logs every reply.
Sense
Reads the chat, the visitor and their history in real time.
Decide
Answers the routine and decides when to bring in a human.
Act
Hands off with full context and logs the thread — governed throughout.
Field-level permissions · full audit trail. See the AI layer →
Where teams put it to work
Website support
Resolve questions on the spot and stop visitors bouncing.
Sales chat
Turn a browsing visitor into a captured, qualified lead in conversation.
Contact-center channel
Run chat alongside calls, WhatsApp and SMS in one contact-center queue, on the same customer record.
Questions, answered
On your website and inside your app, with conversations on the same CRM record.
By skill, team and load, so the right agent picks up each conversation.
Yes. The AI chatbot handles routine questions and hands off to a human with full context when needed.
Yes. The customer record and past conversations are visible in the chat as they reply.
The bot answers routine questions and captures the visitor's details as a lead or ticket for follow-up.
The payoff
Answer before they leave
Real-time replies catch visitors while intent is high, instead of losing them to a contact form.
No one repeats themselves
Chat, past conversations and the customer record sit together, so the visitor never starts over.
Agents handle more
Canned responses and bot deflection let one agent run several conversations at once.
Always-on coverage
The bot answers and captures details out of hours, so no enquiry waits until morning.
Related capabilities
AI Chatbot
Resolve routine questions automatically and hand off to a live agent with full context the moment a conversation needs a human.
Ticketing
Turn a chat that needs follow-up into a tracked ticket with an owner, priority and SLA, all on the same record.
Knowledge Base
Pull approved answers straight into a chat so agents and the bot give the same, correct reply every time.
See Live Chat in your workflow
Start free, or get a guided walkthrough with our team — on the one platform that runs Customer Relationship Management and your whole business.