Automate shipment updates over WhatsApp and SMS, run a booking and support contact centre, and track deliveries and SLAs on one connected platform. The Flow-Cognition Agent sends the updates, answers “where's my order?” and flags SLA risks before they breach.
How Logistics teams put Office24by7 to work — the trigger, the steps the platform runs, and the measurable result.
Customers flood support for shipment status.
Proof-of-delivery and exceptions are manual.
Key accounts lack proactive management.
One connected flow across every channel — no silos, no dropped handoffs.
Bookings from calls, web and partners captured in one system.
Workflows route jobs and notify customers automatically.
WhatsApp and SMS keep customers informed at every milestone.
Support tickets handle exceptions with SLAs and escalations.
Purpose-built capabilities on one platform — configured for how Logistics actually works.
Automated WhatsApp and SMS at pickup, transit and delivery.
IVR, click-to-call and queues for bookings and query resolution.
Route bookings, assignments and exception handling with workflows.
Track delays, damages and disputes with SLAs and escalations.
Every shipment and status on one record across the journey.
On-time delivery, SLA breaches and support volume dashboards.
Start with the edition most Logistics teams choose, then add HR, Payroll, Accounting and communication as you need them.
Bookings, accounts and shipments on one record — add Support, communication and automation as you scale.
Everything else is modular — turn it on as you grow.
Prices in INR, ex-GST. Switch currency (₹ / $ / AED) and build an exact quote on the pricing page.
Live dashboards and scheduled reports on the metrics your team runs on.
Automated WhatsApp and SMS updates answer “where is my order?” before a customer asks, so your contact centre spends its time on real exceptions. Every shipment, booking and SLA lives on one connected record.
Pickup, transit and delivery milestones trigger WhatsApp and SMS updates automatically, with self-serve tracking links that deflect status calls from your contact centre.
Yes. Drivers capture POD on mobile with a geo-tag, failed deliveries trigger reattempt workflows, and every exception is logged and SLA-tracked.
IVR, click-to-call and queues handle bookings and query resolution, while exception ticketing tracks delays, damages and disputes with SLAs and escalations.
Data stays in India with handling aligned to the DPDP Act 2023, on a platform with ISO 27001 practices and role-based access control.
Start free, or book a demo and we’ll tailor Office24by7 to your workflows.
Where the Flow-Cognition Agent goes to work across the Logistics lifecycle — each use case powered by nodes and agents from the AI platform.
