Voice AI Software

Turn every call into structured, searchable data — transcribed, analysed and acted on, in English and Indian languages.

Inbound and outbound calls

English and Indian languages

Live and post-call transcripts

Summaries written to the CRM

AI Intelligence Layer

Overview

Voice AI listens to every inbound and outbound call, transcribes it accurately, and detects the language and accent so agents and analytics never miss a word. It runs on the same Flow-Cognition Agent that powers the platform, so a transcript is not the end — it becomes an action.

Because it is grounded in your CRM, a call can update the contact, log the summary, flag the follow-up and score the conversation automatically. Sarvam models bring strong Indic-language coverage, and every transcript respects field permissions and residency rules.

Explore AI Intelligence Layer →

✓ Accurate speech recognition on inbound and outbound calls
✓ Live and post-call transcription attached to the CRM record
✓ Accent and language detection, including Indian languages
✓ Voice analytics on talk-time, keywords, silence and interruptions
✓ Auto-summaries and follow-up actions written back to the contact
✓ Governed transcripts with residency and field-level permissions

Capabilities

Everything Voice AI gives you

Six ways Voice AI turns every call into actionable intelligence.

Speech Recognition

Real-time speech-to-text that handles background noise and different accents.

✓ Speech-to-text
✓ Real-time processing
✓ Noise tolerance
✓ Multiple accents

Voice Analytics

Analyse call patterns, talk-to-listen ratios, silence detection and conversation dynamics for coaching and process improvement.

✓ Talk ratios
✓ Silence detection
✓ Pace analysis
✓ Coaching insights

Call Transcription

Automatic, speaker-diarized call transcriptions with searchable archives, keyword spotting and compliance flagging.

✓ Speaker diarization
✓ Searchable archive
✓ Keyword spotting
✓ Compliance flags

Accent Detection

Automatically detect speaker accents and adapt recognition models in real time for optimal accuracy across regional dialects.

✓ Auto-detection
✓ Model adaptation
✓ Regional dialects
✓ Code-switching

Voice Biometrics

Verify caller identity from voice patterns to speed up authentication and help prevent fraud, with a liveness check on the live caller.

✓ Voice verification
✓ Fraud prevention
✓ Fast auth
✓ Liveness detection

Real-Time Guidance

Agent assist that listens to calls and provides real-time suggestions, next-best actions and compliance prompts.

✓ Live suggestions
✓ Next-best-action
✓ Compliance prompts
✓ Knowledge surfacing

AI at work

How the agent works with Voice AI

The Flow-Cognition Agent runs a real loop on your Voice AI data — grounded in your records, governed and logged.

Sense

Listens to the call and reads the caller's CRM record.

Decide

Picks out commitments, objections and follow-ups.

Act

Writes the summary, tags the outcome and creates follow-up tasks on the record, with every step logged.

Five-tier model routing · field-level permissions · full audit trail. See the AI layer →

How it works

Live in four steps

Capture the call

Calls flow through cloud telephony and are streamed to Voice AI automatically.

Transcribe & detect

Speech is transcribed and the language and accent are identified in real time.

Analyse

Voice analytics extract keywords, sentiment cues and talk metrics from the audio.

Write back

Summary, actions and tags land on the CRM record and trigger any workflows.

Use cases

Where teams put it to work

Sales teams

Reps skip manual note-taking as every call is transcribed, summarised and logged, with talk-ratio coaching built in.

Contact centres

Supervisors monitor thousands of calls by keyword and outcome instead of listening to recordings one by one.

Compliance reviews

Regulated teams keep an accurate, searchable transcript of every call, with residency and access controls enforced.

Why it matters

The payoff

Less manual note-taking

Agents stay present on the call while the AI captures and summarises it for them.

Every call analysable

Voice becomes structured data you can report, search and coach against.

Faster follow-up

Next steps are written to the record and triggered the moment a call ends.

Coverage in your languages

Indian-language calls are transcribed and searchable alongside English ones.

FAQ

Questions, answered

Yes. It detects the spoken language and transcribes English and major Indian languages, drawing on Sarvam models in the routing chain for regional accuracy.

Both. It supports live transcription during the call for agent assist, and produces a final cleaned transcript once the call ends.

It tracks talk-to-listen ratio, keyword mentions, periods of silence and interruptions, giving supervisors objective signals to coach on.

Transcripts attach to the relevant CRM record and are held under your residency rules, with field-level permissions controlling who can read them.

Because it runs on the Flow-Cognition Agent, a call can automatically update the contact, log a summary, tag the outcome and trigger a follow-up workflow.