From the first lead to the final renewal, Office24by7 gives sales, support and operations one connected toolkit — built to capture, convert, communicate and measure without switching apps, with an AI that acts on the work instead of just reporting on it.
Turn scattered enquiries into one automated pipeline, with every lead scored, assigned and followed up.
Capture leads from web forms, ads, WhatsApp and calls into one place. Auto-score by intent and auto-assign to the right rep in seconds, so nothing sits in an inbox going cold.
Drag-and-drop deals across custom stages, spot bottlenecks at a glance and forecast revenue in real time. Every call, note and message stays attached to the opportunity.
Build if-this-then-that workflows without code. Trigger follow-ups, reassign stale deals, send reminders and update fields automatically — freeing reps to focus on selling.
A full communication suite: cloud telephony, IVR, SMS, email, WhatsApp, RCS and push notifications from one screen, so every conversation is logged against the customer record.
Greet every caller with a smart, multi-level menu that routes them to the right team or agent instantly. Cut hold times and never drop an inbound opportunity again.
Dial any contact in one tap straight from the CRM. Calls are logged, recorded and transcribed automatically, so reps talk more and type less.
Send personalized voice messages to thousands of contacts at once for reminders, offers and alerts — with delivery and response analytics on every campaign.
Automate replies, qualify leads and resolve FAQs 24/7 on the official WhatsApp API. Hand off to a live agent seamlessly when a conversation needs a human.
Launch WhatsApp and SMS broadcasts to segmented audiences in minutes. Track delivery, opens and replies, then convert responders into pipeline automatically.
Bring calls, WhatsApp, SMS and email into one team inbox with full customer history. Assign, tag and collaborate so no message waits for an answer.
Model your data your way and connect Office24by7 to everything else you run.
Go beyond leads and deals. Create custom objects, fields and relationships for properties, policies, orders or anything your industry needs — no developer required.
A full REST API and real-time webhooks let you sync data, trigger events and build custom integrations. Connect your website, finance or billing system in hours, not weeks.
Chain actions across modules — create a task when a deal closes, notify a channel, or push data to another app. Complex processes run reliably in the background.
Real-time visibility for leaders and enterprise-grade control for admins.
Build reports on any metric — conversion, call volume, agent productivity or campaign ROI — and schedule them to your inbox. Answers to "how are we doing?" in seconds.
Give every team a live, drag-and-drop dashboard tailored to their goals. KPIs update in real time so leaders spot trends and act before targets slip.
Role-based access control keeps sensitive data in the right hands. Define granular permissions by team, region or seniority, with SSO and full audit logs on enterprise plans.
Office24by7 includes telephony, messaging and CRM on one platform, with no separate add-ons to connect.
| Capability | Office24by7 | Point tools stack | Legacy CRM |
|---|---|---|---|
| Lead capture, scoring & auto-assign | ✓ | Add-on | Limited |
| Built-in IVR, click-to-call & voice broadcast | ✓ | ✕ | ✕ |
| Official WhatsApp bot & broadcasts | ✓ | Add-on | ✕ |
| Custom objects & no-code automation | ✓ | Partial | Limited |
| Real-time reports & dashboards | ✓ | Partial | ✓ |
| Open REST API & webhooks | ✓ | Varies | Limited |
| RBAC, SSO & audit logs | ✓ | ✕ | Add-on |
| Single predictable bill | ✓ | ✕ | ✕ |
Start free in minutes or book a guided demo — we'll tailor the walkthrough to the features your team cares about most.
