AI Chatbot Software
A conversational AI that understands intent, answers from your own records, and takes the next action — on your website, WhatsApp and mobile app.
Overview
The AI Chatbot is a Flow-Cognition Agent front end for every text conversation your business has. It reads the visitor's intent, retrieves the answer from your governed CRM, catalogue and knowledge base, and then acts — creating a lead, booking a slot or raising a ticket instead of just replying.
Deploy the same bot across your website widget, WhatsApp Business API and in-app chat, in English and Indian languages, with Sarvam-backed regional understanding. Every reply is grounded in your data, checked by guardrails, and handed to a human the moment it should be.
Explore AI Intelligence Layer →- ✓ One bot across web, WhatsApp Business API and your mobile app
- ✓ Understands English and major Indian languages out of the box
- ✓ Answers grounded in your CRM, catalogue and knowledge base — not the open web
- ✓ Acts on intent: captures leads, books meetings, raises tickets
- ✓ Train responses from real transcripts without touching code
- ✓ Guardrails, field permissions and full transcript audit on every chat
Everything AI Chatbot gives you
Six ways AI Chatbot turns conversations into resolved outcomes — at scale.
Conversational AI
Context-aware conversations powered by advanced NLP that understand nuance, maintain history and handle complex multi-turn dialogues.
- ✓ Context retention
- ✓ Multi-turn dialogue
- ✓ Natural language
- ✓ Conversation memory
Multi-Language Support
English and major Indian languages, with automatic language detection.
- ✓ English & Indian languages
- ✓ Auto-detection
- ✓ Regional understanding
- ✓ Grounded in your data
Intent Recognition
Understands what the customer wants, extracts key details and asks a follow-up when unclear.
- ✓ Intent detection
- ✓ Entity extraction
- ✓ Sentiment detection
- ✓ Disambiguation
Response Training
Review real transcripts, approve or correct replies, and the bot improves without code.
- ✓ Review transcripts
- ✓ Approve or correct
- ✓ No code
- ✓ Keeps improving
Bot Analytics
Track conversation metrics, resolution rates, user satisfaction and improvement opportunities with AI-powered insights.
- ✓ Resolution rates
- ✓ CSAT tracking
- ✓ Drop-off analysis
- ✓ Improvement insights
Omnichannel Deployment
One bot across the website widget, WhatsApp Business API and in-app chat, with one conversation history.
- ✓ Website widget
- ✓ WhatsApp Business API
- ✓ In-app chat
- ✓ One history
How the agent works with AI Chatbot
The Flow-Cognition Agent runs a real loop on your AI Chatbot data — grounded in your records, governed and logged.
Sense
Reads the visitor's message and any matching CRM record.
Decide
Identifies the intent and finds the answer in your knowledge base.
Act
Replies, creates a lead, books a slot or hands off to an agent, with the transcript logged.
Five-tier model routing · field-level permissions · full audit trail. See the AI layer →
Live in four steps
Connect channels
Link your website widget, WhatsApp Business number and app in a few clicks.
Point at your data
Choose the knowledge base, catalogue and CRM objects the bot may retrieve from.
Set actions & rules
Decide which actions the bot can take and where guardrails or handoff kick in.
Publish & train
Go live, then refine answers from real conversations as they come in.
Where teams put it to work
Marketing website
Qualify visitors around the clock, answer product questions from your catalogue, and turn interest into a scored lead automatically.
WhatsApp support
Handle order status, FAQs and appointment changes on WhatsApp in the customer's language, raising a ticket only when needed.
In-app assistant
Give logged-in users an assistant that answers from their own account data and completes tasks without leaving the app.
The payoff
Always-on first response
Every visitor gets an instant, accurate reply at any hour, in their own language.
Fewer repetitive tickets
Common questions resolve in chat so agents focus on conversations that need a human.
Every chat on record
Full transcripts and actions are logged for quality, coaching and compliance.
Leads that don't leak
Interested visitors become tracked CRM records the moment they engage.
Questions, answered
It runs on your website widget, the WhatsApp Business API and your mobile app from a single configuration, so one trained bot serves every text channel.
Yes. It detects the customer's language and responds in English and major Indian languages, using Sarvam models in the routing chain for regional fluency.
Responses are retrieved from your own knowledge base, catalogue and CRM records through governed RAG, so the bot answers with your facts and can cite what it used.
Review real transcripts and accept or correct the AI's replies; approved corrections train the bot over time, with no code changes required.
When confidence is low or the customer asks for a person, it hands off to a live agent with the full conversation and context intact.
Related capabilities
Voice AI Software
Turn every call into structured, searchable data — transcribed, analysed and acted on, in English and Indian languages.
Sentiment Analysis Software
Read the emotion behind every call, chat and ticket — track how it trends, and get alerted before frustration becomes churn.
Smart Routing Software
Send every lead, call and ticket to the person most likely to win or resolve it — balanced by skill, load and priority in real time.
Predictive Analytics Software
See what's coming — revenue, churn, conversions and demand — from models trained on your own history, not market averages.
AI Scoring & Segmentation Software
Score every lead and deal by real intent, and build segments that keep themselves up to date as behaviour changes.
Generative AI Software
Draft replies, summaries and content in seconds — grounded in the actual customer record, in your tone, and safe to send.
See AI Chatbot in your workflow
Start free, or get a guided walkthrough with our team — on the one platform that runs AI Intelligence Layer and your whole business.