Capture, convert, support and grow every customer on one unified platform — one shared record for every team, built on three layers: the apps people work in, a Flow-Cognition Agent that acts, and a governed data layer that keeps it all honest.
Every action runs top to bottom — an experience layer people work in, an intelligence layer that acts, and a governed data layer that keeps it all honest.
CRM, Custom Applications, communication, projects and dashboards — the seven pillars your teams work in every day, all on one shared customer record.
The AI that senses signals, decides the next best action and acts inside your workflows — with a five-tier model routing chain, guardrails and evaluations. Explore FCA Technology →
One governed source of truth — object registry, roles, field-level permissions, India-only residency under DPDP and full audit. Every layer above only ever acts on data it’s allowed to see.
Every feature is grounded in a real object in the platform — 252 objects across 18 modules and 7 pillars. Explore each pillar in depth:
Marketing, sales, support and success on one shared customer record.
Explore CRM →Finance, HR and payroll — the back office on the same platform as the front.
Explore Custom Applications →Workflows, projects, SLAs and delivery.
Explore BPA →Voice, WhatsApp, SMS, email, RCS and push — every channel from one hub.
Explore channels →Agents, RAG and governance — intelligence grounded in your own data.
Explore AI →Roles, policies and audit built into every action, by default.
Explore security →One governed source of truth, with access controlled to the field.
Explore data →Browse the product deep-dives, screenshots and feature pages.
All products →Office24by7 is built on a single unified data model. A lead captured by marketing, a call logged by sales, a ticket raised in support and an invoice sent by finance all live on one shared timeline — so nothing is duplicated, lost or out of sync.
Turn on what you need today and add the rest as you grow. Every module shares the same data, design and automation engine.
Pipelines, lead scoring and deal automation that keeps every opportunity moving.
Learn more →IVR, click-to-call, routing and voice broadcast — a full contact center in the cloud.
Learn more →Official WhatsApp API with chatbots, broadcasts and a shared team inbox.
Learn more →Multichannel journeys across email, SMS and WhatsApp with smart segmentation.
Learn more →Omnichannel helpdesk with SLAs, auto-assignment and a self-service knowledge base.
Learn more →Plan work, assign owners and track delivery alongside every customer record.
Learn more →Store, share and e-sign contracts, proposals and files with version control.
Learn more →Visual no-code builder to automate handoffs, reminders and approvals across teams.
Learn more →Unified dashboards and reports across sales, support and marketing in real time.
Learn more →Each stage feeds the next automatically. What one team learns, every team sees — powered by one shared record and one automation engine.
Leads arrive from ads, WhatsApp, calls and web forms — all deduplicated into one CRM record instantly.
Sales works the pipeline with built-in calling, messaging and AI-scored next-best actions.
Every ticket, chat and call is linked to the same customer, so context is never lost at handoff.
Automation and analytics trigger renewals, upsells and campaigns to expand each account.
A won deal can open a project, send an onboarding journey, create a support SLA and notify finance — all from one visual workflow, no code required.
One platform with one data model. Every pillar reads and writes the same customer record, so nothing has to be synced between separate tools.
An experience layer of apps your teams work in, an intelligence layer — the Flow-Cognition Agent — that senses, decides and acts, and a governed data layer with roles, field-level permissions and audit underneath it all.
No. Turn on the modules you need today and add the rest as you grow — each one shares the same data, design and automation engine, so adding a pillar is a setting, not a new integration.
In India. The platform is DPDP compliant, access is controlled down to the field, and every action is logged — so the layers above only ever act on data they are allowed to see.
Start free in minutes, or let our team walk you through how the modules connect for your business.
