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Audit Trails — Tamper-Evident Logs of Who Did What, When

A searchable record of actions across the platform, kept for as long as your retention policy requires, so you can answer who changed what and when, and prove it to an auditor.

Security & Access

Overview

Audit Trails capture every meaningful action across Office24by7 — record creates and edits, permission changes, logins, exports, policy updates and agent actions — with the who, what, when and why attached to each entry. Because every object already tracks created-by, modified-by and timestamps, the history is continuous rather than something you have to switch on after the fact. When a record looks wrong or an access question arises, you trace it back to the exact user and moment.

The trail is designed to be tamper-evident and complete, so it stands up as evidence rather than as an internal guess. Security incidents get their own lifecycle — logged, triaged, assigned an owner and closed — so nothing is noticed and then forgotten. You can filter the log by user, object, action or time window, build table and pivot reports on it, and export to CSV or Excel for auditors. That makes DPDP accountability and ISO 27001-style logging requirements a report you run, not a scramble you dread.

Explore Security & Access →
  • ✓ Actions logged with who, what and when, plus the reason where one is given
  • ✓ Tamper-evident, continuous history across all objects
  • ✓ Created-by, modified-by and timestamps on every record
  • ✓ Security incident lifecycle from report to resolution
  • ✓ Filter by user, object, action or date range
  • ✓ Export to CSV and Excel for auditors
Capabilities

Everything Audit Trails gives you

Full Action Log

Record creates, edits, logins, exports and policy changes with full context.

Tamper-Evident

Keep a continuous, protected history that stands up as audit evidence.

Trace Any Change

Filter by user, object, action or time to find exactly who did what and when.

Incident Lifecycle

Log, triage, assign and close security incidents so events are never forgotten.

Audit Reports

Build table and pivot reports on the trail and schedule them to land in inboxes.

Export & Retain

Export logs to CSV or Excel and retain them in line with your retention policies.

AI at work

How the agent works with Audit Trails

The Flow-Cognition Agent runs a real loop on your Audit Trails data — grounded in your records, governed and logged.

Sense

Reads the audit trail as it is written.

Decide

Spots unusual logins, bulk exports and permission changes.

Act

Opens a security incident and alerts its owner; it never edits the log.

Five-tier model routing · field-level permissions · full audit trail. See the AI layer →

How it works

Live in four steps

1

Capture everything

Actions across the platform are logged automatically with user, time and context.

2

Trace an event

Filter the trail by user, object, action or date to find the exact change.

3

Manage incidents

Open a security incident, assign an owner, and track it through to resolution.

4

Report and export

Run audit reports and export to CSV or Excel for reviewers and regulators.

Use cases

Where teams put it to work

Investigating a data change

A manager questions an edited deal value, and the audit trail pinpoints the exact user, timestamp and previous value in seconds — no guesswork, no finger-pointing.

Responding to a breach report

A suspicious export triggers a security incident that is logged, assigned an owner and tracked to closure, with the full action trail attached as evidence.

Passing a compliance audit

An auditor asks who accessed customer data last quarter; you filter the trail by object and date and export the result to Excel, satisfying DPDP accountability requirements.

Why it matters

The payoff

Total accountability

Every action ties to a named user and moment, so responsibility is never ambiguous.

Faster investigations

Filtering and full history turn a change investigation into a search, not a project.

Audit-ready evidence

Tamper-evident logs and exports give you the evidence DPDP and ISO 27001 accountability requires.

Nothing falls through

The incident lifecycle ensures every security event is owned and resolved.

FAQ

Questions, answered

Meaningful actions across the platform are logged — record creates and edits, logins, exports, permission and policy changes, and agent actions — each with the user, timestamp and context that explains who did what, when and why.

The trail is designed to be tamper-evident and continuous so it stands up as evidence. Records carry created-by, modified-by and timestamp fields, and retention of the logs themselves is governed by your retention policies.

You can filter the trail by user, object, action or date range to trace an event to the exact record and moment, and build table or pivot reports for a broader view.

Security incidents have their own lifecycle: they are logged with severity and category, assigned an owner, triaged and closed. This ensures events that are noticed are actually resolved, with the action trail available as supporting evidence.

Yes. Audit reports export to CSV and Excel, so you can hand auditors a filtered, record-level view that supports DPDP accountability and ISO 27001-style logging and review requirements.

See Audit Trails in your workflow

Start free, or get a guided walkthrough with our team — on the one platform that runs Security & Access and your whole business.