+91-40-4033-4444 hello@office24by7.com Hyderabad, Telangana, India
One platform for your whole customer journey

CRM, calling, WhatsApp and AI — on one platform.

Capture every lead, answer every call and message, and let built-in AI handle the follow-ups. One customer record for sales, support, operations and finance.

3,000+ businesses22+ industriesIndia, APAC & MEADPDP compliant · data in India
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Trusted by 3,000+ businesses across India, APAC & MEA

3,000+businesses
22+industries
7pillars, one platform
Indiadata residency · DPDP compliant
The problem

Stop juggling a dozen disconnected tools.

Leads sit in one app, calls ring on another system, WhatsApp chats live on staff phones and invoices go out from accounting software. Follow-ups slip, nobody sees the whole customer, and you pay for every tool separately. Office24by7 puts it all on one platform with one customer record.

Leads app Calls system WhatsApp on phones Accounting software 4 tools · 4 logins · 4 bills · follow-ups slip
Office24by7 — one customer record
  • ✓Lead captured — from web, ads & WhatsApp
  • ✓Call logged — recording attached
  • ✓WhatsApp replied — in the same thread
  • ✓Invoice sent — GST-ready
One platform · one login · one bill
The platform

Seven pillars. One platform. One customer record.

Each pillar does a clear job and they all share the same data. Start with what you need today and switch on more as you grow.

01CRM

Win more deals. Keep more customers.

Run your entire revenue motion on one shared customer view — from first touch to renewal.

Explore CRM →
CRM
  • Capture leads from your website, ads, WhatsApp, calls and marketplaces automatically
  • Score and assign leads to the right person instantly
  • Visual pipelines, quotes and follow-up reminders
  • Marketing automation: email, SMS and WhatsApp journeys
  • Support desk with tickets, SLAs, live chat and CSAT
  • A complete timeline of every customer interaction
02Communication

Every channel. One conversation.

Call, message and broadcast from one place — every interaction logged against the customer.

Explore Communication →
Communication
  • Cloud telephony with IVR, call recording and click-to-call
  • WhatsApp Business API, SMS, email, RCS and push notifications
  • Contact centre workspace for inbound and outbound teams
  • One thread per customer across every channel
  • Broadcasts with approved templates
  • Every call and message linked to the CRM record
03Business Process Automation

Work that moves itself to the next step.

Move work from one team to the next without chasing.

Explore Business Process Automation →
Business Process Automation
  • Visual workflows triggered by any event — a won deal, a new ticket, a paid invoice
  • Approvals with clear owners and deadlines
  • SLAs with escalation before a deadline is missed
  • Projects, tasks and resources in one place
04Custom Applications

Your back office, built your way.

Model finance, HR, operations and anything else your business runs on — always in sync.

Explore Custom Applications →
Custom Applications
  • Invoicing, payments and GST-ready billing
  • Core HR free; payroll as an add-on
  • Procurement, inventory and multi-warehouse stock
  • Custom objects, fields and forms without code
  • Multi-entity and multi-currency
05AI

AI that does the work, not just suggests it.

Built into the platform, working on your own data across every pillar.

Explore AI →
AI
  • Scores leads and predicts which deals and customers need attention
  • Drafts replies, summaries and proposals from your own records
  • Summarises calls and flags sentiment
  • Agents complete routine tasks end to end, within the rules you set
  • Every AI action is logged, and your data stays in India
06Security & Policies

Secure and compliant, by default.

Role and field-level control, strong sign-in and a full audit trail — across every pillar.

Explore Security →
Security & Policies
  • Role and field-level access control
  • Login and session policies with MFA
  • A full audit trail of every change
  • Encrypted in transit and at rest
  • ISO 27001 certified and DPDP Act 2023 compliant
  • Your data stays in India
07Data & Privileges

One governed source of truth.

Every record in one place in India — with field-level privileges, dashboards and reporting.

Explore Data →
Data & Privileges
  • One object registry for every record
  • Field-level privileges and data masking
  • Data residency in India (DPDP)
  • Built-in data-quality rules
  • Data subject requests in one place
  • Dashboards and reports on live data
One customer record

Every team works from the same customer record.

Sales sees the support ticket. Support sees the open deal. Finance sees the invoice. When a customer calls, your team already knows who they are and what happened last.

  • One contact record across every pillar
  • Calls, WhatsApp, email and SMS on one timeline
  • Deals, tickets, invoices and tasks linked to the customer
  • Access by role, with every change logged
Example record
  • Call — 4m 12s, recording attached
  • WhatsApp — reply sent via Business API
  • Ticket — resolved, CSAT 5/5
  • Deal — proposal sent, follow-up set
  • Invoice — GST invoice, payment pending
How it works

Seven pillars. One shared core.

1

Your team works

Sales, support, operations and finance work on one shared customer record instead of separate tools.

2

AI acts on it

The built-in AI reads across every pillar, picks the next best action and completes routine tasks. See the AI →

3

Your data stays governed

One source of truth stored in India, with field-level access control and every action logged. How we protect data →

Built for how India does business

Ready for Indian rules, channels and languages.

Global tools need workarounds here. Office24by7 is built in Hyderabad for the way Indian businesses sell, serve and bill.

DLT-compliant SMS

Send transactional and promotional SMS with DLT template and sender registration handled.

WhatsApp Business API

Official API with approved templates, chatbots and campaigns — not staff phones.

GST-ready billing

Invoices, credit notes and payments with GST built in.

Indian-language IVR

IVR menus and voice prompts in major Indian languages.

Data stays in India

All data stored in India. DPDP compliant.

Billing in INR

Prices in rupees, GST invoices, local payment methods.

Industries

Ready for 22+ industries.

Pre-built pipelines, templates and reports for your industry, so you start from your process — not a blank screen.

Pricing

Simple pricing. Pay for what you use.

Most popularCRM

from ₹999

per user / month

Custom Applications

from ₹1,499

per user / month

Support

from ₹799

per agent / month

Core HR

Free

payroll as an add-on

Communication

On usage

calls, WhatsApp, SMS & email

Prices exclude GST. Annual billing available. No lock-in.

Why one platform

One login. One bill. One source of truth.

One login

One sign-in for every pillar and every channel.

One bill

Clear per-user pricing, with no extra charge for connecting your own pillars.

One source of truth

Customers, conversations, invoices and tasks on the same record.

Integrations

Works with the tools you already use.

Connect Office24by7 to the apps your team already relies on, or build your own connection with our REST API and webhooks.

Security & data

Your data stays yours — and stays in India.

Office24by7 is DPDP compliant. All data is stored in India, access is set by role down to the field, and every action is logged.

See how we protect your data →
  • DPDP Act 2023 compliant
  • India-only data residency
  • Role-based and field-level access
  • Full audit trail
  • ISO 27001 certified

Grow with us as a partner.

Resell, refer, implement, integrate or embed Office24by7 in your own product. Five ways to partner, one platform behind 3,000+ businesses.

Explore partner programmes →
FAQ

Questions, answered

One platform with one data model. Every pillar reads and writes the same customer record, so nothing has to be synced between tools.

No. Most teams start with CRM and Communication and switch on more as they grow. Adding a pillar is a setting, not a new integration.

CRM starts at ₹999 per user per month, Custom Applications at ₹1,499 and Support at ₹799 per agent. Core HR is free. Calls and messages are billed on usage. See the pricing page for every plan.

In most cases, yes. Most customers move several separate tools onto Office24by7, and our team helps migrate your contacts, deals and history.

Yes. Messages go through the official WhatsApp Business API with approved templates, so your number stays verified and compliant.

The app works in English, and IVR and voice prompts are available in major Indian languages.

In India. Office24by7 is DPDP compliant, access is controlled down to the field, and every action is logged.

It works on your own data to score leads, suggest next steps, draft replies and summaries, and complete routine tasks within the rules you set.

Start a free trial with no card needed. Guided onboarding and industry templates get most teams live within days.

Onboarding is included. Support plans range from standard to priority, up to 24×7 for Enterprise.

See your whole business in one place.

Book a 30-minute walkthrough of Office24by7 set up the way your team works.