Under the DPDP Act 2023, every partner programme has a clear data role. Customer data is stored in India — who acts as Data Fiduciary, Processor or sub-processor depends on the programme you join.
The same principle everywhere: the customer owns their data, Office24by7 protects it, and you only touch it when you deliver services.
You don’t handle customer data. You introduce the business; we sell and serve.
The customer is the Data Fiduciary; Office24by7 is the Data Processor and signs a DPA with the customer. You don’t handle data unless you also deliver services.
The customer is the Data Fiduciary; you are the Data Processor; Office24by7 is your sub-processor under the DPA in your partner agreement.
Office24by7 runs the platform under your product. Data roles follow your customer contract, with Office24by7 as your sub-processor.
While you deliver, you act as a processor under your services contract and a partner DPA. Access is scoped to the project.
You process only the data your connector moves, under your own terms and a partner DPA.
Data roles and obligations are set in the alliance agreement, programme by programme.
All customer data is stored in India, in line with the DPDP Act 2023.
Wherever you process customer data, a Data Processing Agreement sets out your obligations.
Field-level access control and a full audit trail apply across every programme.
Our partner team can walk your legal or compliance lead through the DPDP roles for your programme.
